Job Description: Adhere to Dis-Chem’s customer service policies and procedures Establish a professional relationship with customers Report customer complaints and compliments to the Frontline Supervisor, or store management Adhere to the customer turnover hourly rate Be aware of current sales and promotions Ensure colleagues and customers are not exposed to any risk Carry out and manage Dis-Chem 5 star communication principles Be responsible for cash flow Ensure all line voids and price changes are approved and signed off by the supervisor Exchange merchandise for customers and accept returned goods by customers when authorised to do so Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks) Ensure cash is placed in drop safe according to Dis-Chem’s SOPs Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly Ensure all outgoing stock/items/scripts are scanned and paid for Ensure that all money is strictly kept safely and securely inside the till Handle daily takings confidentially, and only discuss with management Be alert, recognise and report suspicious behaviour to management Address queries regarding store merchandise Adhere to Dis-Chem’s security policies and procedures