Receive orders from customers Maintain a proper documentation control process to ensure that the total customer order is captured Send daily information to the sales invoicing clerk to ensure that customer feedback is addressed Manage and file customer order confirmations Handles all issues received from customers and generates customer complaints where needed. Update the Sales Order on Syspro Ensure that any changes to customer orders, such as delivery date changes, cancellations, etc. Are updated in Syspro as well as the PSP system. Communicate all issues prohibiting order updates in systems with the Head Office Debtors administrator. (Credit limits, Price Changes, Product descriptions.) Ensure that all the required information is submitted for each request. Maintain a proper filing system. Attend to all customer calls and ensure that related data is updated in the systems. Forward any issues to other departments. Follow up with the customer to ensure that the issues were resolved. Review all open orders daily and ensure that orders are captured on the planning systems. Support the Operations department by clarifying all order queries that might arise. Stand in when other sales admin staff are absent. Partake in weekly stock counts. Support the Administration management in the month-end procedures.