Job Description

Administrative Support

Provide day-to-day administrative support to the Technical Services / Engineering team
Maintain and manage technical documentation, drawings, manuals, service records, and certificates
Generate quotations for both technical labour and parts during breakdown and planned maintenance
Prepare technical reports for the client
Control filing systems (electronic and hard copy) to ensure document accuracy and version control

Technical Documentation & Compliance

Capture and update maintenance logs and service histories
Assist with compliance documentation (e.g. safety files, statutory inspections, calibration records)
Ensure documentation aligns with internal standards and regulatory requirements
Track warranties, service agreements, and expiry dates

Scheduling & Coordination

Coordinate maintenance schedules, service visits, breakdowns and technical meetings
Liaise with technicians, engineers, and suppliers
Issue job cards, work orders, and follow up on completion and close-out
Monitor turnaround times and escalate delays where required

Procurement & Cost Control

Prepare purchase requisitions and follow up on purchase orders
Obtain and compare quotations for technical services, parts, and equipment
Assist with invoice verification against work completed and quotations
Support budget tracking and cost reporting for the department

Communication & Customer Support

Act as a point of contact between the technical department and internal/external stakeholders
Respond to technical service queries and route them to the appropriate personnel
Maintain professional communication with clients, suppliers, and service providers