Dash BPO
Description
Previous technical or help desk experience in the mobile services industry
Attention to detail so you know when to escalate anomalies.
High Energy and Engaging Personality
Identify customers’ needs, clarify information, research every issue and provide accurate, valid and complete information by using the right tools
Outgoing and humorous outlook
Excellent communication skills are a MUST.
Requirements:
Town:
Randburg
Position:
Customer Service Representative - Technical Support
Starting Date:
February 24, 2026
Date Created:
February 17, 2026
Be humble as we sometimes get escalated for incidents that are outside of our control.
Must be willing to work with Back Office and Chat Channels over and above the voice channel.
Understanding of PCI Compliance
Willing to work international hours with reliable transport as attendance is a major KPI.
Sense of Urgency when there’s a crisis
Build relationships and liaise with all support departments respectively.
Duties Include:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Agent. In this role, you will be responsible for handling incoming calls and assisting customers with Technical and Billing Enquiries. You will ensure a seamless customer experience by providing accurate information, resolving inquiries efficiently, and adhering to company policies and procedures.
Additional Info: