FNB
Description
Are you someone who has experience in:
To perform onsite hardware software and peripheral updates and repairs in our organisation.
The successful candidate must be proficient in troubleshooting Windows 10 and 11 Operating systems.
Skill-full in troubleshooting Microsoft applications e.g. office 365, Intune Hardware and software support on bank related systems.
Proficiency in Video and Audio-conferencing systems including pre meeting checks and regular health checks on Video Conferencing system
Requirements:
Town:
Randburg
Position:
Desktop Support Technician
Starting Date:
February 4, 2026
Date Created:
January 28, 2026
Ability to work independently and manage multiple tasks simultaneously
Excellent communication and collaboration skills
Strong team player
Duties Include:
Key Responsibilities:
Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
Increase operational efficiency and suggest solutions to enhance cost effectiveness
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti-Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
Support with the implementation of desktop projects or change programmes as required by business
Manage own development to increase own competencies
Support peers and colleagues across IT functions through knowledge sharing during desktop support
Additional Info:
End Date: February 3, 2026