Duties included Administrative Support: Providing administrative and clerical support to the DC, including managing correspondence, scheduling, and maintaining records. Office Management: Overseeing and maintaining office facilities, supplies, and equipment. Customer Service: Handling customer inquiries and complaints, and providing excellent customer service to distributors and clients. Policy and Procedure Development: Developing and implementing administrative policies, procedures, and systems to streamline workflows. Risk Management: Identifying and mitigating operational, legal, and financial risks within the DC. Information Management: Maintaining and managing information systems, and ensuring accurate and secure information flow. Resource Management: Managing resources, including space planning, equipment, and supplies. Inventory Management: Overseeing inventory management and ordering supplies. Procurement: Procuring operational materials and consumables in line with plans and schedules. Financial Management: Processing invoices, managing expenses, and maintaining budget oversight.