MBV IT is a fast-growing Internet Service Provider delivering high-speed fibre, wireless, and enterprise connectivity solutions across South Africa. Our mission is to connect communities, businesses, and institutions with reliable, affordable, and high-performance internet services.

We are seeking a highly skilled and experienced Technical Manager to lead and manage technical operations across access, aggregation, and core network layers.

The Technical Manager will be responsible for the overall management, stability, and performance of the technical environment, including:

First-line and second-line support teams

Customer Premises Equipment (CPE) management

FTTH and wireless access networks

Aggregation and backhaul networks

Core ISP network and data center infrastructure



Why Join MBV IT

Work with a fast-growing ISP

Lead carrier-grade network infrastructure

Work with modern network technologies

Opportunity for leadership and growth

Help connect underserved communities

Duties & Responsibilities
1. Technical Operations Management

Manage day-to-day technical operations of the ISP network.

Ensure uptime, stability, and performance of the network.

Maintain network availability targets (99.9%+ uptime).

Manage incident response and resolution processes.

Implement proactive monitoring and preventative maintenance.



2. Support Team Management (First Line & Second Line)

Lead and manage the technical support teams.

Oversee:

First-line support (customer support, basic troubleshooting)

Second-line support (advanced technical troubleshooting)

Establish escalation procedures.

Improve first-call resolution rates.

Implement KPIs and performance standards.



3. CPE Management

Manage lifecycle of all customer equipment including:

Fibre ONTs

Fibre OLTs

Routers (Cudy, MikroTik, Huawei, etc.)

Wireless radios

Enterprise edge devices

Standardize configurations and firmware.

Implement remote provisioning and management.

Reduce CPE-related support incidents.



4. Access Network Management (FTTH and Wireless)

Manage FTTH network operations.

Manage wireless access infrastructure.

Oversee:

Access switches

OLTs

Wireless base stations

Backhaul links

Ensure network scalability and performance.



5. Infrastructure Planning and Deployment

Plan and implement network expansion.

Support rollout of new FTTH areas.

Support deployment of POP sites and backhaul links.

Design scalable network architecture.



6. Vendor and Service Provider Management

Manage relationships with:

Fibre providers

Transit providers

Equipment vendors

Data center providers



Key Performance Indicators (KPIs)

Network uptime ≥ 99.9%

MTTR reduction

First-call resolution rate improvement

Reduction in support tickets

Network capacity planning accuracy

Deployment timelines met

Customer technical satisfaction scores