Duties & Responsibilities
KEY PERFORMANCE INDICATORS:
Leadership

Live the Mintek values, foster a culture of collaboration within Mintek.
Create an environment for the Section to succeed and manage outputs.
Maintain consistently visible leadership.
Lead HR transactional services and HRIS.
Drive standardisation, automation, and process optimisation to improve service quality and turnaround times.
Strategy

Support and drive the planning, development, and implementation of divisional strategy.
Drive the execution of the Section strategy and operations.
Support Mintek transformation agenda and sustainability.
Resource management

Manage the dally activities of the HR Shared Service team.
Develop, implement operational plan.
Set, monitor and measure performance goals and objectives; provide feedback and guidance to staff.
Instill a strong customer focused mind-set within the team to ensure adherence to SLAs.
Address service delivery challenges, escalations, and complaints in a timely and professional manner.
Prepare, monitor and maintain budgets, forecasts, analyse variances.
Manage vendor relationships to ensure product and services are working effectively.
Identify, implement special projects to improve operations.



HR transactional services

Ensure that all HR transactional services are delivered optimally, meeting all policy and compliance requirements including workflows, automation, streamlined HR processes that enable collaboration between HR and business.
Provide copies of up-to-date legislation to employees.
Develop and maintain a close working relationship with Payroll to ensure efficient and effective interfaces and timely and accurate data processing.
Partner with Head HRBP to ensure consistent delivery and alignment of processes and procedures.
Develop and maintain SLA and KPIs; accountable for on-time and quality delivery of services.
Identify opportunities to centralise HR administrative work; ensure changes are communicated and documented.
Monitor and take action to ensure all requirements and agreements are met across Divisions.
Align with Head: HRBPs on the implementation of various employee service initiatives and improvements.
Governance and Risk Management

Accountable for adherence to all Mintek’s policies and ethics within agreed thresholds.
Govern the implementation of internal control mechanisms.
Implement divisional and Mintek policies.
Accountable for effective risk management within the Section including SHEQ.
Ensure divisional compliance with applicable legislation.
HR Information Systems (HRIS)

Ensure technology is optimised to best meet HR and customer requirements.
Ensure all employee records are accurate, up-to-date, filed and that confidentiality is maintained.
Drive process standardisation, efficiency, improvement; continuously seek ways of improving systems, processes and delivery of HR transactional services.
Test all system changes and enhancements in QA; ensure accurate functionality before moving to Production.
Data analytics

Develop, maintain, provide appropriate HR metrics to support business decision-making.
Measure, track, analyse dashboard metrics, monitor results and trends.
Provide regular reports on HR metrics.
Governance and compliance

Establish, manage and maintain relationships with all Mintek stakeholders concerning ongoing divisional support delivery.
Establish and develop relations with the internal and external service providers and relevant stakeholders.
Balance the conflicting pressures and needs, including short and long-term trade-offs for Division and Mintek.
Ensure client (internal and external) satisfaction as per agreed targets.
Reporting

Ensure the right data is available for accurate and useful reporting, making crucial data available “at the fingertips”.
Timely providing consolidated monthly and quarterly reports.
Monitor and report on Section performance, including financials.
Reporting value, ensuring critical issues and key results areas are addressed.
Reporting on all Section activities.
Monitor and report divisional risk exposures in all aspects, including SHEQ.