Job Description: As a Branch Manager, you will oversee the day-to-day operations of our Klerksdorp branch, leading a team to achieve operational excellence, meet performance goals, and deliver exceptional service. You'll play a key role in shaping the branch’s success through effective leadership, team development, and operational expertise. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop a high performing operations team, fostering a positive and collaborative work environment. Operational Efficiency: Oversee daily branch operations to ensure smooth workflow, optimal resource management, and adherence to company policies and procedures. Performance Monitoring: Set performance goals, monitor progress, and ensure KPIs are consistently met or exceeded. Customer Service Excellence: Ensure the delivery of exceptional customer service, addressing issues promptly and maintaining high customer satisfaction levels. Financial Management: Manage branch budgets, control expenses, and work toward achieving financial targets. Process Improvement: Identify areas for operational improvement, implementing changes to streamline processes and improve efficiency. Compliance: Ensure the branch operates with all regulatory and compliance requirements. Reporting: Provide regular performance reports to senior management, including progress updates on key metrics.