Job description PURPOSE OF THE POSITION Supports high-stakes meetings at the NWU university by ensuring seamless execution of virtual and hybrid meetings by managing the technical setup, real-time troubleshooting, and post-event evaluations. Configuring and optimising video conferencing platforms, ensuring high-quality audio and visual performance, and providing technical support to key stakeholders such as university leadership, faculty, and external partners. Proactive testing of equipment, monitoring connectivity, and implementing backup solutions to prevent disruptions. Additionally, creating best practice guidelines to enhance the effectiveness of virtual engagements. This role is critical in facilitating smooth communication for executive meetings and other strategic university events. KEY RESPONSIBILITIES: Videoconference Coordination Successful and efficient information communication technology (ICT) videoconferencing meetings among and between NWU users and external participants — according to preferred practices and objectively evaluated criteria. Irreproachable confidentiality when performing duties. Videoconference Administration Exemplary administrative arrangements pertaining to videoconferencing — before, during and after meetings, observation and reporting — according to preferred practices and objectively evaluated criteria. Business process optimisation and standardisation Coordinated change management processes. Applicable training documentation for systems and processes. Effective testing methods to satisfy quality and auditability. Continuous improvement in user experience. Improved Technological performance. Shared responsibility Share responsibility between Corporate Information Governance Services an NWU-IT pertaining to videoconferencing coordination and support Optimal resource management. Share expertise and collaborate with IT training, technology installation and maintenance staff. Occupational Health and Safety (OHS) (no more than 5%) Under health and safety law, each employee has the duty to take care of their own health and safety and that of others who may be affected by the former’s actions or omissions at work. Therefore, each employee must co-operate with management, OHS officials and colleagues to help everyone meet their legal requirements, whilst upholding and maintaining general occupational health and safety standards and practices.