Job Description (Not Limited To): Interacts with customers and employees in a professional manner. Must be able to deal with various levels of personality traits and maintain self-control. Supervision of Security Officers on assigned shift. Responsible for the proper execution of assigned duties. Train new officers. Collaborate with HR to develop an ongoing employee awareness program, ensuring compliance with Company Health & Safety, Environment, and Security policies. Investigate all incidents and open a docket. Prepare written statements and conduct investigations in a logical and grammatically correct manner, ensuring proper filing. Guide, lead, and direct security staff to achieve set objectives. Monitor and manage staff performance in compliance with the Performance Management policy and processes. Practice sound labor relations within approved conditions of service. Ensure the implementation of HR policies, procedures, and practices. Coach and mentor staff to improve performance. Ensure the achievement of departmental goals and targets. Provide guidance and direction to subordinates, including setting performance standards and monitoring them.