Sedulitas
Description
Position Overview
The Customer Relationship Specialist plays a critical role in ensuring Sedulitas delivers value and builds long-term trust with its clients, suppliers, and partners. This role requires a balance of administrative precision, client relationship management, and sales strategy execution.
The CRM will oversee client communication, tenders and quotations, supplier engagement, and CRM systems — while also supporting the sales and marketing functions with clear, structured strategies. Deep product knowledge is essential, as the role requires crafting technical quotations, supporting tender applications, and representing Sedulitas with authority in client interactions.
Requirements:
Town:
Potchefstroom
Position:
Customer Relationship and Internal Sales Specialist
Starting Date:
April 1, 2026
Date Created:
February 24, 2026
Required Qualifications & Experience
• Proven administrative experience is essential.
• Sales or account management experience is advantageous.
• Strong knowledge of CRM systems.
• Science degree preferred (e.g. Microbiology, Chemistry, Occupational Hygiene)
• Experience in tender applications and compliance documentation advantageous.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Key Competencies
• Deep product knowledge with the ability to explain technical details clearly to clients and suppliers.
• Strong attention to detail and accuracy in tender and quotation preparation.
• Excellent written and verbal communication skills.
• Ability to balance multiple projects and deadlines simultaneously.
• Strategic thinker with problem-solving skills and client focus.
• Strong interpersonal skills for managing client and supplier relationships.
Duties Include:
Key Responsibilities
Client Management
• Maintain full oversight of client relationships and needs.
• Responsible for upselling and prompting reorders.
• Liaise with clients on project arrangements and ensure requirements are met.
• Update Admin on all client communication and documentation needs.
Tender & Quotation Management
• Register and manage tenders on relevant platforms.
• Prepare and submit accurate tender documentation on time.
• Generate and manage technical quotations, ensuring correct product specifications, pricing, and compliance.
• Collaborate with technical teams to ensure quotations and proposals meet client requirements.
CRM Management
• Log all client activities and update stages in the CRM.
• Work with Sales Team to plan and create automated sales campaigns for client engagement.
• Ensure client records are accurate, complete, and consistently updated.
• Generate CRM-based performance and pipeline reports for management.
Supplier Management
• Build and maintain supplier relationships to ensure competitive pricing, availability, and delivery timelines.
• Develop and present supplier performance reports and presentations.
• Collect and coordinate product and technical content from suppliers.
Marketing Alignment
• Liaise with the digital marketing team to advise on client-facing content, campaigns, and materials.
• Ensure marketing messages align with client needs and sales priorities.
Sales Strategy & Execution
• Collaborate with the sales team to set and present monthly sales targets.
• Work with the Sales Manager to plan and allocate the sales budget for travel, demonstrations, and sample stock, ensuring ROI is tracked.
• Craft and continuously improve cold outreach strategies, including:
o Lead list building
o Email campaigns & templates
o Call scripts
o LinkedIn outreach initiatives
Additional Info:
Professional Development & Career Growth
Sedulitas supports two main growth paths:
• Occupational Hygiene – Training and qualifications to progress into the OH field.
• Management – Opportunities to move into leadership roles as skills and commitment are proven.
Both paths are supported through training, mentorship, and performance-based opportunities.
Ideal Candidate
The ideal candidate is eager to learn and grow, detail-oriented, and organized. They combine strong communication with administrative and technical aptitude, showing curiosity, adaptability, and a drive to progress in their career.
Benefits
• Training and upskilling on administrative and technical courses.
• Provided cellphone.
• Salary negotiable based on experience and qualifications (probationary period applies).
• Clear pathway to career progression in Occupational Hygiene (Technologist → Hygienist).