Job Description
Senwes is seeking an eCommerce Fulfilment Agent to oversee and optimise marketplace operations, drive sales acquisition, and ensure product enrichment across the groups eCommerce platforms.

Marketplace Management:

Oversee order fulfilment processes on group and third-party platforms (Takealot, Amazon, OneDayOnly and similar), ensuring orders are accepted, picked, packed, and dispatched efficiently.
Monitor in-warehouse stock levels and coordinate replenishments to maintain availability.
Adjust pricing within set parameters to ensure profitability and competitiveness.
Manage marketplace communication, product enrichment, and resolve platform-related issues.
Identify listing opportunities and monitor competitor activities for enhanced positioning.
Monitor shipping and logistics reports to optimise order profitability.
Support in-store and warehouse pick and pack processes to ensure SLA compliance.
Sales Acquisition and Customer Engagement:

Monitor abandoned carts and quote requests, proactively contacting leads to enhance
Ensure a positive pre-sale user experience by providing accurate information and addressing customer enquiries.
Liaise between the business and clients for bulk discounts, using strategic sales tactics to close deals.
Track sales performance, analyse trends, and recommend actions to improve conversion rates.
Survey and report on customer experiences.
Product Enrichment and Optimisation:

Enrich newly added SKUs and ensure accurate product listings with complete and correct information across all platforms.
Implement listing improvements, optimise product categorisation and product variant management.
Ensuring appropriate shipping profiles and product labels for various products (e.g., click and collect, large items, online exclusives).
Explore and list new categories where the group can gain a competitive advantage.