The Courier Guy
Description
National Senior Certificate, Grade 12, or similar qualification.
Must be computer literate.
Experience in the courier industry is an advantage.
Requirements:
Town:
Potchefstroom
Position:
Kiosk Assistant
Starting Date:
March 5, 2026
Date Created:
February 25, 2026
Excellent verbal and written communication skills.
Valid driver's license will be beneficial.
Duties Include:
Deliver optimal customer service to customers, staff members, regional offices members, non-members, and trainees.
Strive to continuously improve customer service.
Deal with customer complaints quickly and effectively.
Share customer feedback with team members to ensure customer service is improved.
Take initiative in noticing and addressing poor service delivery.
Treat customers and team members in a professional manner.
Have adequate knowledge of the different departments within TCG.
Be able to resolve queries correctly and within the agreed SLA.
Log all incoming requests/queries irrespective of the channel of submission.
Offer first-line support and resolution to all TCG customers and other stakeholders.
Follow up on all open and pending cases on a daily basis.
Answer correspondence accurately and professionally.
Where necessary, research required information using available resources.
Provide product and service information.
Handle and resolve member/stakeholder complaints and identify and escalate priority issues.
Strictly adhere to contact centre schedule.
Additional Info:
Interested?
For your application to be considered, your resume must be emailed to:
recruitment@thecourierguy.co.za
(Use "PCH – Kiosk Assistant 19022026-3" as your subject line).
Closing date for CVs: 04/03/2026
Important Notice:
The Courier Guy will never request payment for job offers, interviews, or recruitment materials. Verify any suspicious job postings by calling 010 222 2300.
Disclaimer:
If you haven't heard from The Courier Guy within 21 days, please consider your application unsuccessful.