Duties & Responsibilities
Coordinate and confirm all travel bookings, including flights, accommodation, car hire, and transfers.
Maintain an updated travel calendar across business units.
Prepare accurate documentation for each booking (itineraries, confirmations, travel packs).
Provide pre-travel briefings and updates.
Manage all booking amendments, cancellations, and urgent travel requests.
Implement and enforce the organisation’s Travel Policy.
Verify that all travel requests align with approved classes, limits, and processes.
Maintain documentation for travel risk assessments where required.
Ensure compliance with visa, passport, and health requirements.
Coordinate emergency support procedures for travellers.
Maintain relationships with travel agencies, airlines, hotels, and car rental partners.
Ensure SLA agreements are up to date and monitored.
Conduct quarterly supplier performance reviews.
Negotiate fares, upgrades, preferred rates, and travel discounts.
Resolve supplier-related service issues promptly.
Track all travel expenditure and reconcile against budget.
Provide monthly cost analysis and identify saving opportunities.
Flag variances and propose corrective measures.
Ensure booking decisions prioritise cost-efficiency without compromising traveller safety.
Lead cost-saving initiatives (e.g., preferred suppliers, travel bundling, strategic routing).
Provide professional, personalised support to all travellers.
Resolve travel issues quickly (missed flights, delays, booking errors).
Engage regularly with frequent travellers and executives to understand needs.
Communicate travel updates, disruptions, and changes promptly.
Gather feedback and drive continuous service improvements.