Boost Your Business: Free Customer Care Training for JB Marks Tourism SMMEs

The North West Provincial Government, in partnership with the JB Marks Local Municipality, is opening a vital door for local entrepreneurs. The Department of Economic Development, Environment, Conservation and Tourism (DEDECT) has officially announced a specialized 2-day Customer Care Training Programme specifically designed for Tourism SMMEs.

In an industry where reputation is everything, this initiative aims to sharpen the competitive edge of local businesses by mastering the art of the "visitor experience."

Why Attend?

In the tourism sector, the quality of service is often the deciding factor between a one-time visitor and a lifelong advocate. This training is structured to help your business:

• Deliver Excellence: Equip your staff with the skills to provide consistent, high-quality, and professional service.

• Increase Loyalty: Enhance visitor satisfaction to drive repeat bookings.

• Market Through Word-of-Mouth: Build a reputation that encourages guests to become brand ambassadors for your business and the region.

Event Details

If you are a tourism small, medium, or micro-enterprise (SMME) operating within the JB Marks Local Municipality, mark your calendars:

• Date: 18–19 February 2026

• Time: 09:00 AM

• Location: Potchefstroom

How to Register

Attendance must be confirmed through the JB Marks Local Municipality LED Unit. The deadline for RSVPs is 10 February 2026.

Contact Persons: Ms. Lerato Sepamatla or Ms. Amogelang Ramphore

Contact Channels:

• Phone: 072 402 1358 / 018 299 5012 / 5383

• Email: leratom@jbmarks.gov.za | lirat80@gmail.com | akramphore@gmail.com

Note: Don't miss this opportunity to grow your professional network and elevate your business standards. Let’s grow North West together!