Essential Emergency Contacts for Potchefstroom Residents

Staying safe and informed is a cornerstone of community well-being in Potchefstroom. Whether dealing with a sudden medical crisis, a municipal utility failure, or a security concern, having the correct contact information at your fingertips can significantly reduce response times and save lives. The local Community Police Forum has compiled a comprehensive directory of emergency services to ensure that every resident, from students at NWU to families in Ikageng, knows exactly who to call when every second counts.

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Primary Emergency & Security Services

For immediate life-threatening situations or criminal activity, the South African Police Service (SAPS) and local security clusters are the first line of defense.

• Universal Emergency Number: Dial 112 from any mobile phone. This connects to the universal call center for Police, Fire, and EMS. Note that dialing 911 will automatically divert to this center.

• SAPS Potchefstroom: 018 299 7476 / 7477

• SAPS Ikageng: 018 299 0257

• NWU Protection Services: 018 299 2215 / 2211

• Private Security: * Mooirivier Beskerming: 018 297 0796

  • CB Sekuriteit: 084 523 5589

Medical Assistance and Hospitals

Potchefstroom is served by a variety of state and private medical facilities. In the event of an accident or health emergency, the following providers are available:

Service Provider	Contact Numbers
Ambulance (State)	10177 / 080 10177 / 018 462 1231
Ambulance IMR	018 468 5561 / 083 287 6577
ER24	084 124 (National) / 082 906 0969 (Potch)
Potchefstroom Hospital	018 293 4400
Mediclinic & Emergency Centre	018 293 7000 / 018 293 7003
MooiMed Hospital	018 293 0802

Municipal and Utility Services

Issues regarding infrastructure, such as power outages or water leaks, should be reported to the JB Marks Local Municipality. Many of these services offer specific WhatsApp lines for easier communication.

• Municipality Control Room (After Hours): 018 299 5347 / 6255

• Fire Department: 018 293 1111 (WhatsApp: 071 860 7619)

• Electricity (Office Hours): 018 299 5354 (WhatsApp: 082 385 1888)

• Power Off WhatsApp Only: 078 803 1570

• Water & Sewage: 018 299 5408 (WhatsApp: 082 381 0888)

• Disaster Management: 018 100 0105

In addition to these human-centric services, the community provides specialized support such as Paws Haven (063 181 3524) for animal-related concerns and the PFPA (079 774 4334). Keeping this directory saved in a visible place in the home or stored in a mobile phone ensures that the Potchefstroom community remains resilient and prepared for any eventuality. Being proactive by reporting suspicious persons or vehicles to the SAPS remains a vital part of maintaining collective safety.