JB Marks Municipality Corrects Bank Reference Error for Municipal Payments
- Karen Scheepers
- 3 hours ago
- 2 min read
The JB Marks Local Municipality has issued an urgent public notice regarding an error in the bank reference information provided to residents for municipal account payments. The municipality is taking corrective action to ensure accurate payments are processed and that residents who were affected can have their transactions verified.
Error and Correction Issued
The municipality informed all residents on Thursday, 11 December 2025, that an error had occurred with the Bank Reference Number supplied in an SMS communication sent on Sunday, 7 December 2025, concerning Municipal Accounts.
In response to this critical error, a corrected SMS containing the accurate Bank Reference Number was issued on Thursday, 11 December 2025. This rapid communication was essential to mitigate further complications for residents making payments.
Action Required for Affected Residents
The JB Marks Local Municipality has made a specific request to residents who made payments using the incorrect Bank Reference Number from the original 7 December SMS.
These residents are kindly requested to forward their proof of payment to the following email addresses for verification and reconciliation:
This process is necessary to ensure that funds paid using the wrong reference are correctly allocated to the respective municipal accounts, preventing potential billing discrepancies or service interruptions.
Municipal Commitment to Accountability
The communication, issued by the Communication Unit of the JB Marks Local Municipality, conveyed the municipality's sincere apologies for any inconvenience caused by this error and expressed appreciation for the residents' understanding.
This proactive communication and reconciliation process underscore the municipality's commitment to transparent financial management and ensuring that residents' account details are handled accurately. By swiftly correcting the error and providing clear steps for affected users, the municipality is working to minimise disruption and maintain public trust in its billing and payment systems. The notice also included encouraging messages to the public: #STAYSAFE and #PLAYYOURPART.
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