JB Marks Municipality Systems Offline Due to Technical Challenges

Residents of Potchefstroom and surrounding areas are advised that the JB Marks Local Municipality is currently facing a system outage affecting several essential services. A public notice released on Monday, 6 October 2025, confirmed that the interruption stems from technical and power-related issues. The municipality has assured the public that its IT team is working around the clock to restore normal operations and minimize inconvenience to both officials and residents.

Impact on Municipal Services

The offline systems have affected operations across multiple municipal buildings, disrupting access to services such as billing, queries, and internal administrative functions. Officials have cautioned that response times may be slower than usual while technicians work to resolve the issue.

Despite these challenges, the municipality remains operational, and members of the public are encouraged to reach out via alternative channels such as email or telephone for urgent matters.

IT Department’s Response

According to the Communication Unit, the municipality’s IT department is “working diligently to resolve the matter.” The outage reportedly resulted from a combination of power interruptions and technical faults. While no data loss or cybersecurity issues have been reported, the municipality is conducting thorough checks to ensure systems are safely restored before full resumption of services.

Public Communication and Transparency

The JB Marks Local Municipality’s decision to issue an immediate public notice demonstrates its commitment to transparency and public engagement. Officials thanked residents and staff for their continued patience and understanding as the municipality works to stabilize its systems. This proactive communication effort underscores the importance of keeping the public informed during service disruptions that may impact daily operations.

Contact Information

Residents needing updates or wishing to report urgent service concerns may contact the municipality through the following channels:

• Website: www.jbmarks.co.za

• Email: jeanettet@jbmarks.gov.za

• Telephone: +27 (0)18 299 5412

• Fax: +27 (0)18 299 5089

• Postal Address: P.O. Box 113, Potchefstroom, 2520

Final Thought

The JB Marks Local Municipality has reaffirmed its dedication to restoring full functionality as swiftly as possible. Residents are encouraged to remain patient and cooperative as the technical team continues its efforts to normalise operations. The municipality’s transparent approach to communicating the issue has been welcomed as a step toward maintaining trust and accountability in local governance.

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