JB Marks Update: Delay in Municipal Bills and Temporary Hold on Free Electricity Tokens
- Karen Scheepers
- Jul 8
- 2 min read
The JB Marks Local Municipality has issued an official notice regarding a temporary disruption to the indigent electricity token program. This announcement, dated 7 July 2025, affects eligible households that receive municipal support through free or subsidized electricity units. The update comes as part of administrative procedures aimed at finalizing month-end accounts and addressing financial backlogs.
❗ Why the Suspension?
According to the public notice, the indigent token service, which provides free or subsidized electricity to qualifying low-income and vulnerable residents, has been paused until further notice.
The delay is directly linked to:
Unresolved outstanding levies
Month-end financial reconciliation and system updates
Ongoing backend procedures to ensure accountability and smooth token delivery
Municipal Response & Next Steps
Municipal officials have acknowledged the importance of this service, especially during the current winter season when electricity demand is high. The communication unit reassured the public that the municipality is working diligently to complete the necessary internal procedures as quickly as possible.
Residents depending on these tokens are urged to stay tuned to official municipal platforms for updates. Once the tokens become available again, a formal announcement will be made.
What Residents Should Know:
This only affects indigent households who receive prepaid tokens as part of municipal assistance programs.
The suspension is temporary, but no specific reinstatement date has been confirmed.
Affected residents are encouraged to avoid unnecessary trips to municipal offices regarding token collection until services resume.
Contact & Communication
For any queries or clarification, residents may contact the JB Marks Local Municipality’s Communication Unit or Customer Service Centre.
In a related update, the municipality's Accounts Department has also confirmed that monthly municipal accounts have not yet been made available. This delay stems from financial year-end procedures that concluded at the end of June. Residents are assured this is no cause for concern, and once internal processes are completed, the statements will be issued as usual.
While this temporary pause in token issuance may cause inconvenience for some households, the municipality has emphasized its commitment to restoring the service promptly. Residents are encouraged to remain patient, make use of alternative energy-saving measures where possible, and report any concerns through the official municipal channels. Further updates will be communicated as they become available.
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