Residents Urged to Submit Own Meter Readings as Matlosana Contract Ends

Karen Scheepers
2 days ago
2 min read

Residents across Klerksdorp and surrounding towns will soon be required to take charge of their own water and electricity meter readings, following the expiry of a key municipal service contract. The change, which takes effect from 1 November, comes after the City of Matlosana’s agreement with Mosekate Trading and Projects Company concluded at the end of September.

⚙️ Background: End of a Service Contract

The contract between Matlosana Municipality and Mosekate Trading and Projects Company began in 2021, assigning the company responsibility for reading meters across areas including Klerksdorp, Jouberton, Kanana, Orkney, and Stilfontein. Municipal officials confirmed that the contract officially expired on 30 September 2025, and while a new service provider has not yet been appointed, all September readings, which form the basis of October billing, have already been captured.

This means residents’ current accounts remain unaffected. However, from November onwards, residents will need to submit their own meter readings directly to the municipality to ensure accurate billing.

The change forms part of an interim arrangement until new systems or contracts are finalised.

📷 How the New Process Works

Residents have been asked to follow a self-reporting process to keep their accounts up to date.

1️⃣ Take a clear photo of your meter between the 1st and 10th of each month.

The image must display both the meter reading and a visible timestamp (date and time).
A free timestamp app can be downloaded from the Play Store to assist with this requirement.

2️⃣ Email the photo to: billinggroup@klerksdorp.org or meter-reading@klerksdorp.org.

Include your account number in the email subject line.
If you do not have access to your electrical or water meter, you should mention this in your message.

3️⃣ Keep all photos stored safely as proof in case of billing disputes or system errors.

The municipality has confirmed that all validly submitted readings will be used for account processing.

💬 Reactions and Context

Local residents have expressed a mix of understanding and concern. While many acknowledge the municipality’s transparency about the contract’s expiration, others have questioned whether all consumers, particularly those without regular internet access, will manage to submit their readings consistently.

Independent observers have noted that municipal self-reporting systems can be effective short-term solutions, but they rely heavily on public participation and administrative accuracy. Delays or inconsistencies in submissions may lead to disputes if not properly verified.

Municipal representatives, however, maintain that the process is straightforward and temporary, designed to ensure continuity of billing and accountability while a permanent arrangement is finalised.

🏛️ Looking Ahead

The City of Matlosana has assured residents that further communication will follow regarding the appointment of a new contractor or the rollout of an alternative digital submission system. In the meantime, residents are encouraged to stay proactive by submitting readings and continuing to pay their municipal accounts regularly.

This development reflects broader challenges faced by municipalities across South Africa, where service contracts, budget constraints, and administrative delays often impact the delivery of basic utilities. For now, Matlosana residents are being asked to play an active role in maintaining billing accuracy through timely cooperation.

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