Technical Failure Disrupts Prepaid Electricity in JB Marks
- Karen Scheepers
- Feb 23
- 2 min read
Residents within the JB Marks Local Municipality are currently facing challenges with energy procurement due to a significant technical breakdown. On Sunday, 22 February 2026, the municipality issued an official notice to all media outlets regarding an ongoing issue affecting the systems used for prepaid electricity transactions. This disruption has left many community members unable to top up their meters as the municipal vendor's platform remains inaccessible.
System Outage Details
The technical failure originated within the Utilities System, which serves as the municipality’s authorized prepaid electricity vendor. Because this specific system is currently offline, the purchase of all electricity vouchers has been rendered unavailable across the region.
The municipality has clarified the following regarding the situation:
Service Impact: Electricity voucher purchases cannot be processed until the system is restored.
Resolution Efforts: The third-party Utilities Service Provider is reportedly working to address the technical faults to ensure a swift restoration of services.
Communication: The JB Marks Communication Unit has committed to providing further updates once the system becomes fully operational again.
Municipal Response
The JB Marks Local Municipality, expressed regret over the technical failure and the resulting inconvenience to the public. While the "Marks of Excellence" municipality is striving to return to normal operations, there has been no confirmation as of yet that the system is back online. Residents are encouraged to monitor official municipal channels for the latest developments regarding the "Building a North West Province That Works" initiative.
As the situation remains fluid, and no updates are provided at the moment, residents are advised to conserve their current electricity credits where possible until the vendor's system is fully restored. The municipality continues to coordinate with technical teams to resolve the matter and minimize further impact on the community.
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